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Shipping Partners
Specification：
Note:
Customized service:You can easily customize the size, finish color, number of light sources, hanging wire&chain length, etc. Simplify the customization process and communicate directly with designers online.
Please feel free to contact us by email when you have any questions.
Our email: support@mingledecor.com
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For more returns information, please feel free to read the Return and Refund Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For more shipping information, please feel free to read the Shipping Policy
Custom Lighting Process
If you’ve found a lighting design you love but need it in a different size, color, or material, we’re here to help!
Simply email us at support@mingledecor.com with the following details:
Product Information – Provide the product name, SKU number, or a link to the item you’re interested in.
Preferred Color or Finish – Let us know the specific color or finish you’d like, such as Matte Black, Antique Brass, or Crystal Glass.
Custom Dimensions – Share the desired width, depth, and height, for example, W 40cm X D 15cm X H 50cm.
Not sure what size works best for your space?
No problem! Share the dimensions of your room, photos of the layout, and your requirements, and our expert designers will recommend the perfect size for you.
We’ll get back to you within 24 hours with a custom quote and design suggestions.
Why choose our custom lighting service?
Unique Designs: Every custom lighting piece is one-of-a-kind, reflecting your personality and style.
Personalized Style: We tailor each design to match your decorative needs, ensuring it complements your home perfectly.
High-Quality Materials: We use premium materials to create durable, elegant lighting that stands the test of time.
Let us create a custom lighting piece that illuminates your space and enhances your home’s ambiance!
For more Customized information, please feel free to read the Customization
Discount Policy:
The exact discount percentage is tailored to your specific needs, depending on the scale of your orders and the frequency of our collaboration. For more details or to discuss your eligibility, please contact our customer support team—we’re here to help you maximize your savings.
Customer Support:
Our dedicated customer support team is your go-to resource for any questions, concerns, or advice you may need. From product recommendations to order assistance, we’re committed to providing prompt and personalized service.
Collaboration Process:
Joining our Trade Program is quick and easy. Here’s how you can get started:
Fill out the online application form – Provide a few details about your business and your needs.
Wait for our response – Our team will review your application and contact you within 3 business days to discuss your eligibility and next steps.
Once you’re part of the program, you’ll gain access to exclusive benefits, including special discounts, early access to new collections, and personalized support from our team.
For more Trade information, please feel free to read the Trade Program
Contact Us
We value your feedback and inquiries. Our team is always here to assist you with any questions you may have or provide styling advice. Please don't hesitate to reach out to us through the following channels:
Email: support@mingledecor.com
Phone: +1(213)757-1373
Business Hours: 24/7
Feel free to contact us at your convenience. We look forward to assisting you in any way we can.
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