Shipping Policy

Delivery Policy and Shipping Policy

 

Delivery Policy

 Thank you for your support at MingleDecor. We are committed to providing you with the most enjoyable shopping experience. Here is our delivery policy to ensure you understand our shipping process and the time required.

 

Order Processing Time

Order processing time refers to the time it takes from when a customer places an order until the seller hands the order over to the logistics company. Typically, after order confirmation and payment, we will ship within 3-5 business days, Please note that orders placed on weekends may experience some delay.

Our warehouse operates during standard business hours from Monday to Friday, excluding holidays. In special cases, we will take measures to minimize shipping delays.

 

Shipping Cost and Transit Time

We offer free delivery service for all orders. Below are our estimated delivery times and some of the partnered courier companies:

• Country/Region: United States, Canada
• Estimated Delivery Time: 7-14 days
• Courier Companies: FedEx, YunExpress, DHL, TNT, UPS, 4PX, Matson

 

Please note the following:

For all products with a maximum dimension of 39 inches (100 cm) or less in packaging size, we will ship using expedited courier services. For products with a maximum dimension exceeding 39 inches (100 cm) in packaging size, we will ship via sea freight.

If you require special courier services, please contact us at support@mingledecor.com. 

If your product exceeds 39 inches but you need it within a short timeframe, you can contact us at support@mingledecor.com to obtain information about the additional shipping cost.

 

Total Delivery Time

Total delivery time can be expressed as: processing time + transit time, which depends on your location and specific order conditions.

 

Tracking

After your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor your package. Please note that tracking information may sometimes take 48 to 72 hours to update, especially during events or holidays.

If you are unable to track your package normally, please contact us, and we will resolve the issue within 48 hours.

 

Delays in Delivery

Due to reasons such as Covid-19, international shipping may experience delays. If your order is delayed, please contact us at support@mingledecor.com, and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

 

Order Cancellation

If you contact us promptly after your purchase, we can cancel your order. If your payment has been completed but the package has not been shipped, you can cancel the order before the goods are shipped, and we will provide a full refund. Once the package has been shipped, the order cannot be canceled.

 

Regarding Taxes

In very rare cases, your order may be subject to customs duties and taxes imposed by your country's government, which you will be responsible for. We cannot control the customs policies of your country or other countries, so we apologize for any inconvenience caused. For more information on customs fees, tariffs, and taxes, please contact your local customs office.

 

Damage in Transit

In very rare cases, products may be damaged during transit, for reasons such as compression and collision. We offer free replacement of damaged parts, regardless of the cause. 

We are committed to providing you with the best service. If you have any questions or need further assistance, please feel free to contact us.

 

Contact Information

• Email: support@mingledecor.com

We appreciate your support, and if you have any questions or need further assistance, please don't hesitate to contact us.